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Massiel

Masiel Sabala, Spa Manager, Casa De Campo Resort & Villas, Dominican Republic

 

Masiel: What kind of events help to make the spa more popular?

Daniel Mtz

Daniel Martinez, Spa Manager, Casa Del Mar Golf Resort & Spa, Los Cabos

 

DANIEL: What would be the key points to develop a solid treatment that makes a reference to Mexican roots and culture.

Anseli Reyes

Anseli Reyes, Remède Spa Manager & LAD Spa Champion Mexico, The St. Regis Mexico City

 

ANSELI: What are some of the ways I can increase retention of local guests and keep them coming back?

Sienna Creasy

Sienna Creasy, Spa Group Director, Island Outpost (Now with Jewel Resorts)

 

SIENNA: We go thru some amazing, jam-packed times in Jamaica. Like all destination areas, we are busy during several months of the year and have some months where things slow down. How do you keep your team motivated after each busy season and during slow times?

The health and wellness industry is always changing. One area that is constantly developing is the technology available to the public. In this article we examine how technology has changed consumer's health and wellness habits.

 

Every year a new development is created that changes how the public monitors their health and wellness. Where once technology would only give information on how to lead a healthier lifestyle, now it is actively aiding customers in pursuing their goals.

 

Innovations such as the SmartMat for yoga are taking the information once confined to the gym and putting it into people’s homes. Tech Crunch reported that the SmartMat recognizes when a yoga pose is wrong and can automatically provide the right information to correct it. The advantage of this is that people who are uncomfortable with visiting a gym now have the means to try yoga without paying for a session with an instructor.

 

 

Hydromassage 

Windsor Fitness is excited to announce the new representation of Hydromassage, which specializes in the manufacture and innovation of products that bring comfort, relief and relaxation to people around the world.

Hydromassage is an open massage system, in two formats: bed and lounge, which provides guests with 10-15 minutes of relaxation. It has the most powerful hydromassage units on the market with a touch screen for massage adjustments and multimedia entertainment options in addition to temperature control.

With the demands of work and the increase of the exercise routines, it is very important to take time to rest and to recharge. The benefits of massage are plentiful, but having the Hydromassage equipment in your facility could also provide a quick return on the investment. In addition, your partners and guests will love your facility.

www.windsorfitness.mx

 

       Hydromassage

 

The Mahekal Beach Resort is located in the town of Playa del Carmen, just steps from the north end of its famous 5th avenue. With 800 feet of beachfront and 196 guest rooms, including individual Palapa style bungalows and premium suites just steps from the water’s edge, the Mayan inspired, Revive Spa at Mahekal Beach Resort is set among lush tropical gardens of the resort. The spa offers a variety of experiences such as body wraps, exfoliations, facials, massages, couples journeys and signature treatments in addition to beauty services and yoga classes. Treatments at Revive Spa incorporate native Mayan culture and indigenous homegrown ingredients like medicinal herbs, aloe and copal incense. Revive Spa is laid out in a round configuration imitating the philosophy of the Mayans.

 

Encompassing 2,500 square feet, guests are soothed with the sounds of water and wind chimes. Bohemian gypsy designs create a welcoming ambience infused with colorful Mexican accents, antique wood furniture, subtle lighting, louvered windows and a palapa style roof. Above the central elevated platform is a fiber optic lit ceiling, reminiscent of glowing stars, that guests can enjoy as they relax, pre or post treatment in the warm Jacuzzi.

 

As you arrive at the renowned Jamaica Inn, you are immediately welcomed ‘home’. Whether you are a returning guest or a first time visitor, the staff invite you to feel comfortable in your surroundings, and go out of their way to ensure you do just that during your stay.

 

The timelessly elegant Jamaica Inn has been in operation since 1950 and has welcomed royalty, politicians and celebrities alike, who enjoy the intimacy and privacy the resort provides. The 48 suites and cottages, decorated and painted in crisp white and Wedgewood blue encircle a small, secluded bay on the outskirts of Ocho Rios (‘Ochy’ to the locals). Each suite is afforded spectacular views of the turquoise blue Caribbean Sea.

 

The Carillon Miami Wellness Resort sits a on a 750 meter stretch of private beach overlooking the ocean and boasts a multitude of wellness facilities and offerings to suit all activity levels. On arrival at the resort, guests are provided with a activity schedule packed full of wellness related endeavors such as yoga, Pilates, meditation, cycling, zumba, ballet, strength training, kettlebells, TRX, barre, aerobics, rock climbing and pool based fitness classes. I chose to try a rock climbing class in the afternoon and sunrise meditation followed by yoga the next morning. With expert instructors always on hand to provide guidance and ensure safety, guests at the Carillon are always in good hands.

 

In addition to the impressive list of 40+ activities per day, the Carillon boasts an expansive fitness area with ocean view and state of the art equipment including Technogym ARTIS cardio machines and Technogym Kinesis functional training equipment. There are several pools to choose from at The Carillon. Family pools are at ground level while the adults only Atlantic Rooftop Pool provides the perfect setting for a morning aqua fitness class or a relaxing quiet place to spend the day.

With the rising trend in spa treatment customization, an apothecary style scrub selection is an excellent way to make bespoke spa services for your guests, and get them involved in the fun!

 

Styles of scrubs
Ideally your scrub bar should provide a range of textures and granularities for guests.

• Sugar scrub: choose from course or fine, brown, white or demerara
• Salt: sea salt, or Himalayan, course or fine, there’s a salt for everyone
• Rice: once ground, this fine powder scrub is an excellent exfoliator with anti-inflammatory and absorbent properties
• Coffee grounds: they have a great aroma and are ideal for slimming and invigorating anti-cellulite treatments, mix with sugar for added texture
• Ground Cacao nibs: an excellent choice for spas in Mexico, adding an indigenous ingredient.
• Beans (or corn): Any ground, dry bean can be used as an exfoliator and is a great way to incorporate a sense of place by choosing one local to the area. Perfect for Central and South America
• Oatmeal: perfect for sensitive skin, ground oatmeal is a gentle scrub with anti-inflammatory benefits.
• Beach sand: If you have an abundant source of sand, why not use it?

TALK TO EACH OTHER

How often do spa directors get together in your area?Your spas are not in competition with each other!Guests in your resort would not normally visit a spa at a competing resort. Get together, strengthen your community and learn from each other.What sells? What works? What are guests looking for?

 

FOCUS ON YOUR CORE CLIENTELE

It’s likely that up to 80% of your income comes from 20% of your guests.

What do your guests want? What do those top spenders have in common?

 

TRAVEL SIZES / STARTER KITS

When your guests have to get on a plane to go home, they are concerned with weight and space in their luggage. Make it easy for them to try a new line or product with travel sizes or starter kits.

Hyaluronic acid (HA) is one of the best anti-aging ingredients out there. It’s our all-time favorite due to its ability to instantly hydrate and plump skin, filling fine lines from the inside out and making skin look younger.


HA is naturally occurring in our body and skin, and works to maintain a hydrated “environment” for nutrients, essential for all skin types. HA penetrates the skin and binds skin cells to water, acting like a sponge, infusing all layers of the skin with moisture. In fact, HA can absorb up to 1000 times its weight in water.


HA has the ability to maintain the correct moisture balance on the skin even if the humidity of the surrounding air is very low – think dry winter skin! As we age HA decreases in the body, which accounts for a significant loss of hydration and moisture, leading to signs of aging such as skin thinning and wrinkles.

The Sheraton Grand Los Cabos Hacienda del Mar is home to Cactus Spa, a tranquil retreat in this oceanside resort only eight miles north of Cabo San Lucas in southern Baja of Mexico. This peaceful sanctuary features flickering candles, exquisite wood, expansive windows for natural light and aroma of lavender.

 

Whether for a single treatment or a day of pampering, this modernistic European-style spa is the place to invigorate and illuminate your body and spirit. Separate men’s and women’s locker rooms have all the amenities: robes, slippers, large fluffy towels, hair dryer, razor, and shower facilities.

 

Just a hundred miles from the United States southern coast of Florida, and between the Atlantic and the Caribbean is an archipelago within which is Nassau Paradise Island. Over the centuries this little landfall has sheltered everyone from pirates, rum smugglers, freed slaves, and runaway lovers. Now, under impossibly blue skies and surrounded by the most amazingly clear waters and picture perfect powder sand beaches is a top-class vacation destination that has a growing focus on wellness.


The One&Only Spa at Ocean Club has achieved a pleasing synergy between historical colonial Bahamas and Balinese-inspired Asian traditions. The Spa’s elegant reception area is housed in the original hotel lobby building, and with its marble floors and white painted wood-paneled walls it is easy to imagine the last 50 years of the world’s rich & famous passing through the heavy teak doors.

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